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How do I get a refund from RISE?

  • Updated

The refund process for RISE depends on where your RISE subscription was created. To find out where your RISE subscription lives:

  • App Store (iPhone): Check Settings > tap your name > Subscriptions. If RISE appears here, your subscription was created through Apple.
  • Google Play (Android): Check the Google Play app > your profile icon > Payments & subscriptions > Subscriptions. If RISE appears here, your subscription was created through Google.
  • RISE website: If RISE doesn't appear in either list above, your subscription was created on the RISE website.

Refund for a RISE App Store subscription (iPhone)

App Store subscriptions are billed and managed entirely by Apple. RISE doesn't have access to Apple billing information and can't process refunds for App Store purchases.

To request a refund from Apple:

  1. Go to Apple's refund request page.
  2. Follow Apple's steps to report a problem and request a refund.

Refund for a RISE Google Play subscription (Android)

Google Play subscriptions are billed and managed entirely by Google. RISE doesn't have access to Google billing information and can't process refunds for Google Play purchases.

To request a refund from Google:

  1. Go to Google Play's refund request page.
  2. Follow Google's steps to request a refund.

Refund for a RISE web subscription

If the subscription was created on the RISE website, the RISE support team can help with refund requests directly.

To request a refund:

  1. Go to the RISE support form.
  2. Include the email address associated with the RISE account.
  3. The support team will review the request and follow up.

What if I have two RISE subscriptions?

Some users accidentally start one subscription on the web and a second through the App Store or Google Play. If only one is canceled, the other can still result in charges. Check both the app store Subscriptions list and the RISE app to confirm all active plans are accounted for. RISE receipt emails can help confirm a web subscription — these can sometimes land in your Spam or Promotions folder, so it's worth checking there.

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