If RISE keeps trying to charge you after you've canceled, there are several possible reasons — and the fix depends on which one applies to you:
- You have two subscriptions without realizing it. You may have one through the App Store or Google Play and another through the RISE website. Canceling one doesn't cancel the other.
- You deleted the app instead of canceling. Removing the RISE app from your phone does not cancel your subscription. It stays active until you explicitly cancel it.
- Your cancellation didn't fully go through. In rare cases, a cancellation can be interrupted by a connectivity issue or incomplete process.
- You canceled after a charge was already attempted and failed. If your payment method declined on the renewal date, the billing system continues trying to collect what's owed from that billing cycle — even after you cancel. This is called dunning. Canceling stops future renewals, but it doesn't stop retry attempts on a charge that's already overdue.
Each of these is explained in more detail below.
You may have two subscriptions
If you signed up on the RISE website and later went through the App Store or Google Play sign-up flow (or the reverse), you may have two separate subscriptions charging independently. Canceling one still leaves the other active. A web subscription won't show up in your App Store or Google Play settings — so you may be looking in the wrong place.
You deleted the app instead of canceling
Removing the RISE app from your phone does not cancel your subscription. The subscription stays active on the platform where it was started — the App Store, Google Play, or the RISE website — regardless of whether the app is installed.
Your cancellation didn't go through
In rare cases, a cancellation attempt can be interrupted by a connectivity issue or an incomplete process. If you're not sure your cancellation went through, check your subscription status on the platform where you originally signed up.
You canceled, but a failed charge is still being retried
If your payment method was declined on the renewal date and RISE (or Apple/Google) couldn't collect the payment, the billing system will keep retrying that charge over the following days or weeks. This is called dunning — it's the billing system's way of trying to collect an overdue payment.
Canceling your subscription stops it from renewing again in the future, but it does not stop the retry attempts on the charge that already failed. If you're seeing repeated failed charge attempts on your bank statement, contact the RISE support team so they can resolve the overdue charge directly.
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